1. Mailbox Rental Agreement

This agreement is between Calgary Mailbox LTD. ("the Company") and the undersigned client ("the Client") for the rental of a mailbox or virtual mailing address at 918 16 Ave NW, Calgary, AB T2M 0K3.

2. Term & Renewal

All rents are payable in advance. If, at the expiry date of any term, the Client fails to give notice of cancellation, Calgary Mailbox will consider the agreement renewed for a like term. A minimum of 30 days' notice is required within the rental period to cancel. If 30 days' notice is not given prior to renewal, all fees for the new term are non-refundable.

Billing cycle: renewal invoices are issued on the 1st and the 15th of each month. If the renewal date falls from the 1st to the 14th, the invoice is issued on the 1st of that month. If it falls from the 15th to the 31st, it is issued on the 15th.

3. Fees & Charges

All fees are paid in advance, non-refundable, and do not include applicable taxes (GST, etc). A one-time, non-refundable setup fee of $9.95 applies at the time a new mailbox rental agreement is signed. A mailbox is in arrears when any amount is owing, and delinquent after 30 days of non-payment. Late payment penalties: $5.00 after 30–60 days; $10.00 after 60–90 days; $15.00 after 90 days. NSF cheques: $35.00 charge. If a mailbox falls into arrears, any key deposit on file is forfeited and applied to the arrears, and is no longer refundable.

4. Mail Handling, Holds & Delinquent Accounts

Mail may be returned to sender when the account is not current. Mail is placed on hold after 30 days of non-payment, and the mailbox may be closed after 30 days of non-payment. Once a delinquent account and late fees are paid in full, the mailbox is reopened for a one-year term only. Forwarding, if requested, is subject to Calgary Mailbox's current forwarding fee schedule at the time of the request.

5. Identity Verification & Prohibited Use

The Client must provide valid, current government-issued photo identification prior to activation of any mailbox, and must promptly notify Calgary Mailbox of any change of name, address, or contact information on file. Identity verification is required to help prevent mail and identity fraud and to comply with applicable law.

The mailbox may not be used to receive mail or packages containing illegal substances, weapons or ammunition where prohibited by law, hazardous or flammable materials, counterfeit goods, or any item whose possession or shipment violates federal, provincial, or municipal law. Calgary Mailbox reserves the right to refuse, return, or report any such item without liability to the Client.

6. Limitation of Liability

Calgary Mailbox exercises reasonable care in receiving, holding, and forwarding mail and packages, but is not an insurer of their contents. Except in cases of gross negligence or willful misconduct by Calgary Mailbox, the Company's total liability for any lost, delayed, misdirected, or damaged mail or package is limited to the actual cost of the item and applicable shipping/handling fees paid, and Calgary Mailbox is not liable for indirect, incidental, or consequential damages of any kind.

7. Termination & Company Rights

If the Client breaks these terms or this agreement, Calgary Mailbox may stop doing business with the Client and end this agreement at any time. Calgary Mailbox also reserves the right to close a mailbox and cancel service at any time for any reason deemed necessary.

8. Acceptable Use, Confidentiality & Indemnification

The Client affirms all business conducted will be lawful. In the event of any violation, the Client agrees to indemnify, save harmless, and hold blameless Calgary Mailbox and its officials/employees.

Client information is confidential and handled in accordance with applicable Canadian privacy law (including PIPEDA), and will not be disclosed except when legally compelled or required, or as reasonably necessary to provide the services under this agreement.

9. Electronic Signature, Notices & Governing Law

The Client consents to receive notices, invoices, statements, and other communications from Calgary Mailbox electronically (by email), and agrees that an electronic or typed signature has the same legal effect as a handwritten signature. This agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, and constitutes the entire agreement between the parties regarding the rental of the mailbox or virtual address.

10. Mail & Package Holding

Letters and other mail are held for the Client while the rental is active, up to the space reasonably available for that Client. If that space is full, Calgary Mailbox will contact the Client to forward or collect it.

A fee of $2.00 per package (plus applicable taxes) applies for receiving, holding and notifying the Client. Packages are held for 7 days at no charge. After 7 days, a storage charge of $0.70 per day (plus applicable taxes) applies until the package is collected or forwarded.

When a rental ends or a mailbox is closed, mail and packages are held for 30 days. After that, they may be returned to the sender.

11. Third-Party Listings & Registrations

The Client is responsible for following the rules of any government body, bank, registry, online platform (including Google) or other third party where the Client uses the Calgary Mailbox address. These parties decide for themselves whether to accept or keep an address, and may review or change their decision at any time.

Calgary Mailbox does not guarantee that any listing, registration or account will be approved or stay approved. If one is suspended or refused, Calgary Mailbox will do what it reasonably can to help the Client resolve it, for example by confirming the Client's rental and signage on request.

12. Identification & Your Profile

Before a mailbox is opened, Calgary Mailbox must check the Client's valid government-issued photo identification. The check is done either online, through a secure ID-check service chosen by Calgary Mailbox, or in person at Calgary Mailbox's counter. ID from any province or country is accepted.

Calgary Mailbox does not keep a copy of the Client's ID itself. It keeps a short note that the ID was checked, with the date and whether the check was online or in person, and one small photo of the Client's face (the selfie taken during the online ID check, or a photo taken at the counter) on the Client's profile so its staff can recognize the Client when mail or packages are collected. Only Calgary Mailbox staff can see the photo, and it is not used for any other purpose. If the check is done online, the ID-check service receives the ID details and the selfie the Client provides, uses the selfie to confirm that a real person is taking the check, handles them under its own privacy terms, and tells Calgary Mailbox the result. Calgary Mailbox has the service delete the ID details and the selfie as soon as the check is finished. By signing this agreement, the Client agrees to the ID check, to the selfie, and to the photo being kept in this way.

When the Client's account closes, whether the term ends or the account is closed for unpaid amounts, Calgary Mailbox deletes the Client's profile photo and any copy of the Client's ID that it may still hold, and closes out the mailbox so it can be rented again. Calgary Mailbox keeps the Client's name, contact details and billing records on the closed account for its accounting, tax and legal records, for as long as it reasonably needs them. Questions about personal information can be sent to cmb@calgarymailbox.ca.

13. Personal & Business Plans

Personal plans are for the Client's personal mail. If the Client uses the address for a business or a company, including registering one at it, the Client agrees to use a business plan.

Calgary Mailbox may hold mail addressed to a business until the Client moves to a business plan. Calgary Mailbox will tell the Client before returning any mail addressed to a business, and will not return government or legal mail without first contacting the Client.

14. Registered Office Service

The Registered Office plan lets the Client use the Calgary Mailbox address as the registered office of the Client's company. Calgary Mailbox's front desk accepts mail, cheques, courier, registered mail and legal or government documents addressed to the Client's company and, where the Client uses the address as their address for service, addressed to the Client as director or individual with significant control. Calgary Mailbox notifies the Client by email promptly and holds the original. It keeps the Client's corporate records in a secure area at no extra charge, and returns them on request or when the plan ends.

The Client authorizes Calgary Mailbox to accept these documents on the Client's behalf. Calgary Mailbox receives and notifies. It does not act on legal documents, give legal advice, file registrations or annual returns, or act as an agent for service. The Client is responsible for confirming with their own lawyer that the address suits their filings.

Despite section 7, if Calgary Mailbox moves, it will give the Client at least 90 days' written notice. If Calgary Mailbox decides to close, sell or end the Registered Office service, it will give the Client at least 90 days' written notice and refund any unused months of the prepaid term. If Calgary Mailbox is sold, the new owner takes over the Client's service on the same terms. This does not apply where Calgary Mailbox ends the agreement because the Client has broken it.

Extras (such as scans, forwarding, packages and registered mail) are billed once a month. Calgary Mailbox sends the Client a statement showing each charge, its date and the details.

Prices may change at renewal. Calgary Mailbox will email the Client the renewal price at least 45 days before the term ends.

Questions about these terms? Email cmb@calgarymailbox.ca or call 403-282-9236.

Terms & Conditions